Next day UK delivery: £7.50 Mainland UK delivery: £5.00 FREE mainland UK delivery on orders £35+
FREE click and collect from our Beverley or Hull store on weekdays
We take extra care packing & sending your parcel using a courier service, ensuring your chocolate arrives fresh, unmelted and in the best possible condition. We do not post on Fridays to avoid your parcel sitting in a warehouse over the weekend.
How should I report a breakage or missing item? Please take a photo of the damaged product (or contents of your parcel), and postal packaging if there is visible damage, and email us on firstname.lastname@example.org within 3 days of receiving your items.
Will you refund my damaged products? We deal with each incident on a case-by-case basis, usually we are able to replace the damaged items promptly. We always try to make good on purchases as our first priority.
How long before I get my money back for a refund? We will notify you if / when you are eligible for a refund.
I have been refunded the wrong amount. Please contact the customer care team.
The price has changed since I ordered my item. Your item will be refunded at your purchase as long as you have included your order number on the returns note and sent it with the item. If the order number is missing it will be refunded at the current price.
We're a second generation family business hand-making award-winning chocolate creations. All of our chocolates are crafted in small batches using traditional techniques by our talented Chocolatiers.
We believe that great chocolate is for everyone, which is why we uncompromisingly use extra fine quality chocolate in all of our imaginative creations, crafted with passion and creativity for anyone to enjoy.
Our name comes from the stone carving of a ‘pilgrim rabbit’ in St Mary’s Church, a hidden fourteenth century gem and part of the rich heritage of Beverley, the beautiful Georgian town where our company was founded. The carving is said to have inspired the ‘white rabbit’ character in Lewis Carroll’s ‘Alice’s Adventures in Wonderland’, and together they add the magical ingredients of fun and delight into our Chocolate Wonderland. Check it out for yourself on our White Rabbit Trail.